Luna Guest connects guest conversations with availability, reservations, staff action, and follow-up. Your team responds faster, keeps important requests visible, and protects more booking opportunities without adding more tools or complexity.
Luna GuestAvailability checked. The booking opportunity is ready for staff confirmation.
New booking opportunity
2 guests · Weekend stay
Luna Guest turns guest conversations into clear work for your team. Booking opportunities, service requests, staff actions, follow-up, and searchable history stay connected while your team remains in control.
Luna Guest keeps urgent requests, follow-ups, and guest issues in one place, so staff can quickly see what matters and respond without digging through conversations.
Priority, context, and next action at a glance.
Staff can see the guest details, room, stay dates, last message, and reservation status before contacting the guest, confirming the booking, or cancelling it.
Search guest messages, Luna Guest replies, timestamps, statuses, and follow-up context in one searchable, read-only history.
Luna Guest helps independent hospitality teams protect booking opportunities, reduce repetitive communication, and keep important guest requests from disappearing inside busy message threads.
Handle room requests, check availability, and keep booking opportunities visible until staff can act.
Handle common guest questions and collect the information staff needs before a team member has to step in.
Give staff a clear record of requests, reservations, actions, follow-up, and responsibility.
Guests keep using familiar communication channels. Luna Guest identifies what the guest needs, connects the request to the right workflow, and shows staff what needs action.
A guest asks about rooms, transportation, activities, services, or an urgent problem.
The platform gathers details, applies property rules, checks availability when needed, and records the conversation.
Staff sees what needs attention, has the right reservation actions available, and keeps a history the team can trust.
See how Luna Guest can support the way your property already communicates and operates.